My first and my last experience at a Village-Inn ever - how this place has 4.1 stars is mind blowing. If you don't mind watching your loved ones grow old right in front of your eyes as you wait and have staff eat some of your food before it shows on your table - go here!!
Came in for brunch with only a couple of groups ahead of us and a bunch of empty tables - we thought great, we should be sitting in no time! Wrong!! Took us about 45 min to be seated, our kiddo needed a snack to hold her over while we waited, unlike her, I didn't have a snack to hold me over.
Next, we sat down and ordered our food fairly quickly - we thought "well, fine, they were slow to seat us but I'm sure everything will go smoothly from here" wrong again!! unfortunately, we were seated with a partial view of the kitchen, my wife told me after we left that she noticed a staff members picking and eating food off paying customers plates and then serving the remainder which she witnessed was served to the table beside us - wife only told me this after as she knew I'd make a deal about this and she didn't think any of our food was touched... I'm not so sure.
Our food itself took another 45min to arrive, reason used was that the cooked got overwhelmed. My sourdough toast never arrived, even after our server promised it was in the toaster. In hindsight she probably ate it. Took us another 20 min of idle sitting to get our ticket to get out of there.
My wife and I joked that we saw a lot of young people come in and a lot of elderly people leaving, it just takes that long.
Rod B
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November 22, 2022
Maybe a little understaffed but still able to have great service. All employees were working together to give customers a good meal. Went again for breakfast and saw that they had a crew of people carrying out boxes of pies and found out that they were taking them for ReMax Reality customers! The pies totaled 13,000 and were made at this store location!! WOW!!
Sarah Butler
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November 29, 2022
We went here for breakfast on a Friday morning so would think it would be relatively easy to get our party of 4 to get taken care of but that was not the case. Sat for 20 mins with no one taking so much as a drink order for us. Saw several tables get sat after us and receive service. We kept trying to flag down a server and no one would acknowledge us. When we got up to leave due to lack of service, no one said a word. They just let us leave without so much as a thank you for trying to come in. Will not be returning to this location.
Darian Cook
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December 25, 2022
Waited 30-40 minutes for a family table for 7 people and then got split between 2 booths. Finally got seated and waited 40 plus minutes for cold food and messed up orders. We knew it was Christmas morning and were very hungry so we held our tongues as much as we could but still the service was poor, making us wait on cold and burnt food our entire visit. It's a hard day for these employees but they still have a job todo and responsibilities owed to paying customers...especially ones that rarely complained.
Kelly Kogel-Roe
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December 12, 2022
Although they were very short staffed, the waitress and manager were working very hard and provided excellent customer service. We waited about 5 minutes to be seated but didn't wait long at all for our food which was really good.
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23 Centennial Blvd, Littleton, CO 80129, USA
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My first and my last experience at a Village-Inn ever - how this place has 4.1 stars is mind blowing. If you don't mind watching your loved ones grow old right in front of your eyes as you wait and have staff eat some of your food before it shows on your table - go here!! Came in for brunch with only a couple of groups ahead of us and a bunch of empty tables - we thought great, we should be sitting in no time! Wrong!! Took us about 45 min to be seated, our kiddo needed a snack to hold her over while we waited, unlike her, I didn't have a snack to hold me over. Next, we sat down and ordered our food fairly quickly - we thought "well, fine, they were slow to seat us but I'm sure everything will go smoothly from here" wrong again!! unfortunately, we were seated with a partial view of the kitchen, my wife told me after we left that she noticed a staff members picking and eating food off paying customers plates and then serving the remainder which she witnessed was served to the table beside us - wife only told me this after as she knew I'd make a deal about this and she didn't think any of our food was touched... I'm not so sure. Our food itself took another 45min to arrive, reason used was that the cooked got overwhelmed. My sourdough toast never arrived, even after our server promised it was in the toaster. In hindsight she probably ate it. Took us another 20 min of idle sitting to get our ticket to get out of there. My wife and I joked that we saw a lot of young people come in and a lot of elderly people leaving, it just takes that long.
Maybe a little understaffed but still able to have great service. All employees were working together to give customers a good meal. Went again for breakfast and saw that they had a crew of people carrying out boxes of pies and found out that they were taking them for ReMax Reality customers! The pies totaled 13,000 and were made at this store location!! WOW!!
We went here for breakfast on a Friday morning so would think it would be relatively easy to get our party of 4 to get taken care of but that was not the case. Sat for 20 mins with no one taking so much as a drink order for us. Saw several tables get sat after us and receive service. We kept trying to flag down a server and no one would acknowledge us. When we got up to leave due to lack of service, no one said a word. They just let us leave without so much as a thank you for trying to come in. Will not be returning to this location.
Waited 30-40 minutes for a family table for 7 people and then got split between 2 booths. Finally got seated and waited 40 plus minutes for cold food and messed up orders. We knew it was Christmas morning and were very hungry so we held our tongues as much as we could but still the service was poor, making us wait on cold and burnt food our entire visit. It's a hard day for these employees but they still have a job todo and responsibilities owed to paying customers...especially ones that rarely complained.
Although they were very short staffed, the waitress and manager were working very hard and provided excellent customer service. We waited about 5 minutes to be seated but didn't wait long at all for our food which was really good.