We've been here before but never had this bad of service and food. Visited on 9/5/22 We waited 20 mins to get drinks. (Just water) waited another 15 to get our drinks that we ordered milkshake and smootie and finally got bread. Waiters were switched in the middle of ordering food. My son's pasta was hard. Calamari was rubber and cold. Husband's rice was gross/bland and his beans were hard as a rock. At last minute they finally brought me my broccoli soup (after my husband and son were done eating what they could of their meals) which I asked 10 minutes before that to have it to go. Very slow service for not having many customers at 3pm. When we asked for to go cups the waiter rolled his eyes like we were bothering him. Didn't even bother to ask how our food was. Hopefully things will be better in the future.
Been to the Cheesecake Factory many times before, but never to this location. We had a very enjoyable experience and the food and service were both on par with other Cheesecake Factory experiences we have had in the past. Would definitely come back if we were in the area again.
My family and I went to the Lone Tree, CO location, and had a terrible experience. We placed our name on the waitlist around 6pm, and we were informed of an hour wait. We didn't get seated till close to 745pm. Each of us ordered our food, and I left to wash my hands after placing my order. I returned to my seat and was notified by the waiter that the food I had ordered was not available. I ended up ordering a burger - well done. The food arrived about 30 minutes later, and the burger meat was rare with clearly pink color inside. I told the waiter of the incident, and the waiter returned the food. The waiter later informed us that a slice of cheesecake was on the house and the burger will be another 20 minutes for the well done meat. I left due to the late hour, and the burger was ordered to-go. The next day, I discovered the fries were sweet potato in which I did not order, and there was a plastic wrap around the cheese. I have been to this location several times and have enjoyed the experience and the food. I understand the restaurant can get busy and seating customers at the appropriate time can be uncontrollable. The dissatisfaction and health concern comes from the last portion of the description - rare meat and plastic wrap. I hope this kind of incident does not happen to anyone else.
Very disappointing visit to this restaurant. The food prices have gotten ridiculous here and the food quality is meh. Bread size is smaller too. The drinks were $4.95. Food came out undercooked (the burger) and cold (mine). The biscuits in my meal were hard and not fresh. Unless you are just coming for $10 (so incredibly pricey!) per slice cheesecake, I would pass on this restaurant.
Ordered Avocado rolls, Korean fried cauliflower and Jamaican chicken. All of the items ordered are delicious with good flavors. Korean fried cauliflower is crispy and tasty. Price and quantity is ok for quality of food served. Would definitely recommend to try this restaurant
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