This was my crunch wrap. I called three times and they just picked up the phone without answering and hanging up. They've gotten little things wrong most of the times we've gone, but this was preposterous, and I can't ask them to make it right if they don't answer, shy of driving all the way back. Go to the one across town, it's worth the drive.
This is now the second time I have picked up an order missing multiple items! And they never give me the receipt! Once I asked for the receipt and some teenager told me he threw it away! I tried calling 5+ times today and they never answered... Unacceptable horrible service! Once I had to leave with no food because they took so long and I ended up being late for work! I was waiting 25+ minutes in the drive through.
Typically I choose to eat at the Taco Bell on the south end of Castle Rock, because this one has been disappointing in the past. Yesterday I placed an order at the kiosk for 4 tacos, no Chipotle sauce. After I placed my order I noticed 3 groups of customers ahead of me waiting for their food. A few other groups came in after me, and placed their orders. As always drive-thru is prioritized. Was still waiting 25 minutes for my order, when groups after me was getting theirs. I also noticed another guys up at the counter asking where his order was( him and I ordered about the same time) this isn't why I'm upset or complaining!! The reason I'm mad is while waiting for my order, I clearly noticed the gal in charge was sick. I didn't count how many times she stopped to sneeze, and cough into her sleeve. She was pail, sweating, and kept putting her hand to her forehead. I feel bad for her. Hard to manage, and keep orders flowing when your sick. She even almost made my order wrong , once she started making it... she put the sauce on, she had to start over. Not sure if she was choosing to work sick, or had no choice, due to her not being the actual manager. Either way, i don't plan on returning to this location again anytime soon!!
Shaking off that dirty feeling. Once I was committed to eating at a Taco Bell, I was seriously pleasantly surprised that they got my order. Perfect, served it with a smile, and were extremely efficient. Great crew; most Taco bells have a pretty bad track record with two of those three points. Thank you!
My card was not given back to me the previous night but Karen was amazing and helpful the next day. Give her a raise! She joked with me and her customer service is A+. She deserves the most I was upset and astonished by her service.
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