lousiest Subway I’ve ever been to including other states, we asked for protein bowls, the girl said they had no bowls, so they were served in salad containers which held way smaller portions, she never mentioned a discount or compensation even though we received way less amount for the full price that we paid, they were two steak and cheese bowls that we ordered, then she said there was only beef for one, that there was only one last portion left, after we made some pressure and questioned, the girl went to the back and brought one of the regular container they use full of beef steak and replaced the empty one, she said that it was supposed to be for the following day😳( it was around 4pm) then she forgot to put cheese on them, and she put it after heating the meat so the cheese was place cold on the top, at that point we were just crazy to eat our food and leave, but then she had no forks so we finally ended up eating our salad with a spoon and knife, but whatever, we were starving, we had to seat where it was still dry because one of the boys was mopping the floor, maybe they close early in the day because it was around 4 pm, he was clearly upset because we interrupted his cleaning to take a seat. Good thing we were only visiting Castle Rock, we travel a lot and always go to Subways in different states, and they are always nice, but not this one, never going back to this Subway ever.
Would love to give this location 5 stars however they weren’t staffed very well. There was only one employee IN the store when we were there. Lance did an amazing job on our large order. The store is clean and the restrooms are clean as well. There is handicap parking available up front.
Filthy location ,girl who made the sub kept touching her mask with the gloves she used to make my sub . She then touched a bunch of used paper towels lying around probably used for cleaning and proceeded to make the sub .Lettuce is always brown and the place always looks so unclean.
My granddaughters and I dropped in here for lunch on Saturday. Subway is Subway, no complaints here. What was extraordinary was the young lady Grace making our sandwiches. She was delightfully friendly and genuine. She took great care in making the sandwiches for two rather picky little girls. She specially wrapped them telling each girl what kind of sticker was on their particular sandwich. Even the girls commented on how nice she was. In a time when you see so many young people that have no idea how to be hospitable, this young lady is a bright and shining star! Well done!
Hands down the worst subway I have ever seen. One employee in particular is extremely rude and obviously doesn't want to be there. Yet he is never fired. Must be the boss' son. Most recently, as the only customer in the store, I was somehow given the wrong sandwich. When I went back to ask them to fix their mistake they acted like they have never seen me before. I honestly feel bad for the owner of this place having awful employees like this. I was GM of a subway in ohio if you need some real help.
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