Smashburger
4991 Factory Shops Blvd, Castle Rock, CO 80108, USA
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4991 Factory Shops Blvd, Castle Rock, CO 80108, USA
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Never been to a Smashburger because I live out of state. They were supposed to be something special from what I heard. When we arrived, we were told there would be a 20 minute wait for our food for an unknown reason. We agreed to wait and went to the bathroom in order to wash our hands. You know, Covid thing before we ate. The first bathroom had no water or towels or hand dryer and had used towels all over the floor. The next bathroom had water but no towels or dryer. Napkins from the dining room did the trick. The burger, when it came, tasted good but was not overwhelming good for the hype, and the nearly $4 large Smash fries was small and not worth the price either. In print, the food looks amazing. In reality, no where close and the condition of the store was not clean. We were very disappointed and will not visit a Smashburger again.
Started a little rocky right off the bat, we were standing at the register area to order, before we could, the employee walked off with no acknowledgement, we stood there for several minutes just wondering what was going on, fast forward to getting our food, I ordered the brisket cheeseburger, you couldn't even rip the brisket apart it was so tough, the manager happen to walk by so I told her, hey I'm just looking out for you guys but the brisket is tougher then beef jerky, she apologized and went back to her business she then came back towards the end of our visit and offered me a refund for I bought the most expensive thing they had and it's not the normal brisket they get. She definitely helped the review cause it wasn't gonna be a pretty one. Thanks for making it right.
Filthy! Only 1 other customer In the place and there was not one clean table. We stood at the counter to order and weren't greeted for about 3 minutes because everyone was standing around. When we got our food the order was wrong. Asked for the mushrooms ordered and the cook looked confused. So disappointed we will never go back!
I think this is a counterfeit SmashBurger. A real SmashBurger wouldn’t put mayo and tomato on my Colorado burger after I asked for no mayo or tomato. And even if they did, they wouldn’t “fix” it by removing the tomato and slapping a new bun on the mayo covered patties. And a real SmashBurger wouldn’t give me a mostly empty cup of fries and call it a “medium sweet potato smash fry.” (See picture) I’d be very disappointed to learn that this is a genuine location of my favorite burger joint. I asked for a refund, and went to CAVA instead, but I can’t get the time I wasted back.
Loved it! My first time eating at Any Smash burger and I Loved It!!!!