Went to the Highlands Ranch location after enjoying a great meal at the Park Meadows store. I ordered the Bacon & Chicken Mac-n-cheese. After experiencing the meal at Park Meadows, I was very disappointed in the meal at HR. The portion was way smaller and I couldn't find a single piece of chicken in my entree. Our waiter said the food at HR was much better. He was so wrong. We'll only be going to the Park Meadows location from now on. ***UPDATE*** I giving this restaurant 5 stars after our latest visit... The menu has changed and a family member is cooking at this location now. We had the fish & chips and it was outstanding and a lot of food. We'll definitely go back to this location again. (Can't help but wish they'd being back those delicious onion rings, however)
I hate to review anyone poorly cause it’s cowardly… But 3 stars for the burger that was over cooked. 5 stars for the beer. Solid on the beer. 1 star for the bar tender who could care less. It’s a bummer when you feel like your annoying the bartender. I don’t need attention but don’t treat everyone at the bar like they are annoying you. I wouldn’t have written this if it was just an issue for me but this person tending bar was bad. It’s a stage, step on it! 5 stars for the eager busboys! Make them the bar tenders! Those kids hustled! When I was in the bathroom one of them stepped aside to give me room. I mean that’s too much but I’ll take eager and “too much” over annoyed bartender who is too proud of herself on any day. First time here and maybe last time. Make your busboys bar tenders and I’ll come back. Anyone can pull the lever on a tap! Those kids deserve the tips that bartender pockets. Humble hustlers over proud bartenders any day!
I went to rock-bottom on Thursday, 26 May. It was my first time visiting rock-bottom, and upon arrival thought it was a great atmosphere. Our server was a gentleman named Tyler. He talk to us a total of three times. Once to get a drink order, once to get our food order, and once to give us our bill. Tyler never asked how our food was, or if we need anything else to drink. The whole table sat with an empty water glasses after it was only filled once upon delivery. He walked by repeatedly, and almost acted like we weren’t even his table. I was waiting for a manager to come around and ask how the food was tasting, but I just saw him walk into the bar and watch TV for a little bit and then go back into the kitchen. I called in after leaving to see if I could talk to a manager to possibly resolve my concerns. I was connected with Nick. I was hoping that he was going to be better than Tyler, but maybe that’s just the standard they hold at rock-bottom. Nick did not seem concerned about his server providing poor customer service, and didn’t even apologize for the unpleasant experience. Overall great food, but the service is absolutely terrible!
Our server, Valerie, was wonderful. When my partner suddenly felt ill and went to the restroom, Valerie brought (without me asking) some Tums, Tylenol, and a ginger ale for her. Incredible service! Food was good too ;)
Ordered a take out from Rock Bottom and was very disappointed. Nothing seemed fresh at all. I ordered the cauliflower tikka, nachos, bowl and dessert. The appetizers were great and I enjoyed it. But since it is take out shouldn't the dessert be fresh?? I did not get ice cream instead I got whipped cream water and the brownie was literally a block with no dressing- fudge or caramel!!. The bowl was okay - not exactly as I expected. Disappointed with my experience here.
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