I wish I could give zero stars. We were quoted 10 min wait but saw the bar top was completely empty so opted for that. The entire bar area was TRASHED. We waited at least 5 minutes for our water despite the bartender not doing anything, & it wasn’t even her who brought them another server did from them back. Waited forever longer for her to ask how we were doing, & we said we’d like to order. We ordered broccoli & salad yet were not given silverware until we asked after already getting served our food (by someone else). Got our food & the quality is unlike any I’ve ever had at Red Robin. The bun was stale and falling apart, my broccoli was old and brown & the bottom of the bun was soggy. The bar is still filthy despite MULTIPLE staff members just lingering around and passing through. No sense of urgency and FILTHY location. I’m afraid to know what the kitchen looks like. Also not a manager in sight. I’d like to add I could understand if she were slammed, or had to make a ton of drinks for the waitstaff but it wasn’t the case. Multiple servers came behind the bar to make their own drinks the entire dining experience.
Food was good and everyone except for our actual server was on point..... literally the only thing she had to do was take an order for 2 people, and put it in right, and she failed. It started with some confusion over my drink order. I didn't want to argue so I just ordered what she said I could get and moved on. Shortly after, it came time to put in our food order. I ordered a guacamole bacon burger and my partner ordered the southern charmer. When our food came to the table, his was fine, but I was almost given a mushroom Swiss burger. Of course I said that is not what I ordered. I told the food runner what I did order and she went off to correct the issue. She talked to the server and then went Towards the back. The server did not immediately come over. At this point I was quite frustrated and wondering how my order got mixed up. The server did come by and said that she hit the wrong button on her ordering device and that we would receive the one entree free of charge. I agree with how it was handled at the end. It is my hope that she starts reading back to herself the information she enters, before sending tickets to the kitchen... Sorry, I don't even know if I got her name.
One of our favorite go to's. Love the new pizza option! Great Chicago style pies.🍻🍕
Decent food. They seated our party of six at a table made for four. Luckily we were able to move.
We did a walk-in to go order and our receipt said Dakota was our server, however it may have been someone else who actually took the order, he was a young man with long dark hair and a beard. He had the worst attitude and made us feel like the most inconvenient customers- he didn’t even look at us while taking our order, just the screen and answered a phone call in the middle of us ordering. Overall probably not a bad worker but if he’s going to be the face of the restaurant he needs a severe attitude adjustment.
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