Red Robin Gourmet Burgers and Brews

8355 Park Meadows Center Dr, Lone Tree, CO 80124, USA

About Red Robin Gourmet Burgers and Brews

3.9 / 5

from reviews

Is this your business?

    bjmarchives
    -
    June 25, 2022

    We used to come 2-4 times a month with dine-in or carry-out orders. This review is about service/staff and not the food. Yeah, there’s some bored and lazy staff, some lack professionalism for their ages, work drive, and now I know some are disrespectful. You’ll get mediocre to bad service most of the time. It’s typically dead in here when we come in. I didn’t care, I like their pizza. But tonight crossed the line. I showed up to pickup a carry-out order, waited patiently for updates. Eventually after waiting for awhile, the front of house came back and I was given “We don’t have an order for that name”.. with an attitude.. then “I don’t know what to tell you” by her and another staff, he said “we can’t do anything about it” what?.. like they were expecting me to just walk out after I had paid. This was even after I showed the front of house girl my order on my phone. The manager eventually came over to save the situation, found our order and came back later to explain what happened. Apparently the cooks got confused by the pizza orders, marked it as complete and didn’t prepare it. So she just put it back in. 45 minutes later and are just now getting our pizzas The manager did apologize but it was flat. I didn’t do anything wrong and the staff were really unprofessional.. so I let them know what I thought. Not sure they care but maybe district will read this. Many staff don’t care here. Sorry for the ones that do. It’s dead inside. Avoid this location and just let it commit suicide.

    Tyson Walter
    -
    June 27, 2022

    Ordered the impossible burger to go, got home it was beef. Called the manager and he insists that it's an impossible party. It's most certainly not. I'm a chef for a living and I work with these products every day. I'm disappointed that he felt comfortable lying to me about having made it himself. I think it was likely an honest mix up, when it's busy these things happen. However I'm now hungry and far from the restaurant. Guess I will have something from home. It's what I should have done in the first place.

    Brittany Duarte
    -
    April 18, 2022

    Came into this location after a long day at a wrestling tournament with my family. The food was great, however the servers made our day! Nick, Bryan, and Victoria all had great customer service. They were a lot of fun for our kids. Thank you all three for making my girls’ night! We will definitely be back!

    Esther Milne
    -
    April 23, 2022

    We were in the mood for the delicious burgers and unlimited fries and ice tea last night. Our servers were amazing working together to serve all of the tables. I give them 5 stars. The food has gone down hill at this location. Portions are smaller, fries are not as fresh. Very disappointed. The pay as you go pads we’re non functional so I couldn’t pay myself. We would maybe try another location next time.

    Dr. David Johnson PhD
    -
    March 24, 2022

    Excellent service. Servers were attentive without hovering. Asked to clear empty dishes before removing them and kept our water and ice-t filled without being intrusive to our conversation. Would definitely recommend the Park Meadows location above all others in the Greater Denver Area.

    Red Robin Gourmet Burgers and Brews

    Our Address

    8355 Park Meadows Center Dr, Lone Tree, CO 80124, USA

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