Our first time here. I had the chicken pot pie soup that was delicious. The salad was also very good. I want to try the BLTA next time. We don't have this place near our home in Idaho so we have to travel here or to Utah.
My review is from the perspective of a Doordash Delivery Driver. I have had numerous orders from this location and service is extremely lacking. Most often the store is empty with two-three workers. The workers are more concerned about talking on their headsets than making orders. They never greet you or even acknowledge you when you walk in. Unfortunately I hesitate to take orders from here now.
PotBelly is one of the underrated sandwich shops here in the Denver and surrounding suburbs. If you like cold sandwiches, this is the place to go. At times, you may catch a musician playing music for the customers which I find quite pleasing and soothing. The customer service is outstanding, the facility is super clean and maintained, and the food is always great. If you’re not up to making the trip to PotBelly, guess what, they have a mobile app for doordash and if you don’t want to go inside, guess what again, this family has a drive thru! That is an added bonus. I highly encourage and recommend others to come here and support your local establishment during these trying times.
After seeing that castle rock had anther sandwich shop to choose from we wanted to give this place a try. It was a Totally disappointment. I understand with Covid and peoples want for business to treat them with respect many places are under staffed. But 45 minutes for a sandwich is madness. Since the Lobby is closed your forced to use the drive through that does not allow for one to leave. Your stuck there. My recommendation would be to open your lobby and allow people to leave and if they don’t have the time to wait. You don’t have to let them eat in there. I feel for the person who was on their lunch break. They are now late for work and did not get to eat. Also, if that is how your going to run your business. State such… a simple note like hey folks- do to staffing shortages and our inability to manage ourselves we anticipate that it will take 45 minutes to make a sandwich. Please plan accordingly. As for the sandwich… not worth the wait.
This review is about the service I received from Becky today. I told her that I wish she was there each time I come in to eat. The rest of the team is less than enthusiastic about working at Potbelly, but Becky is top notch. In the future I will be calling to make sure she is working, if she’s not I’ll go somewhere else.
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