Got a Avo Turkey in the drive through only find that there was no “Avo” in my sandwich when I got home. I personally love potbelly sandwiches and was excited to find this location. What a disappointment on the service
I love this place so much. The heavily tattooed man with the somber attitude is the highlight of my day.
After seeing that castle rock had anther sandwich shop to choose from we wanted to give this place a try. It was a Totally disappointment. I understand with Covid and peoples want for business to treat them with respect many places are under staffed. But 45 minutes for a sandwich is madness. Since the Lobby is closed your forced to use the drive through that does not allow for one to leave. Your stuck there. My recommendation would be to open your lobby and allow people to leave and if they don’t have the time to wait. You don’t have to let them eat in there. I feel for the person who was on their lunch break. They are now late for work and did not get to eat. Also, if that is how your going to run your business. State such… a simple note like hey folks- do to staffing shortages and our inability to manage ourselves we anticipate that it will take 45 minutes to make a sandwich. Please plan accordingly. As for the sandwich… not worth the wait.
The employees are always friendly here and do a great job at getting your food fast and it always tastes amazing!
Dine in currently closed, drive thru only, line moved quickly and food was spot on!
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