This location is really starting to fall apart. After having to return to the store because they gave us the wrong order, it wasn't until I was walking out the door that they even offered a cursory "sorry have a good night." We are regular customers who always tip (not anymore). In addition the toppings are so skimpy they are barely there - This photo is supposed to be extra cheese and extra pinapple - it's the same amount as the other pizza with regular cheese. They missed toppings entirely on our third pizza, though they did manage extra cheese on that one. I couldn't return it because the teen was so hungry it was in the oven before I even saw it.
Don’t let the idea of take and bake pizza fool you, this is the real deal. For significantly less money than a sit down restaurant, you get a sit down restaurant quality pizza. You do need to know how to bake it, and I can’t suggest strongly enough that you crisp the crust by placing it directly on the rack partway through cooking.
Halloween fail! The line was out the door. Everyone was confused and no one could give any answers. I placed an online order at 10am for a 4pm pick-up. After, waiting in line for 25 minutes I made it to the counter and was told, "I don't know where your order is, how long it will take to make it and we might run out of food." The poor young manager was trying to do her best, but she was overwhelmed and did not have the answers or a system to fix the situation. This was a general manager fail on planning and supporting their team. Why the GM or owner did not come in to support their team and help fix the situation, is beyond me. They need to fix their online ordering for next year and turn it off when they have too many orders. I wrote my name and number on a piece of paper and was told I would be refunded. Hopefully they follow through and take this a learning opportunity.
I have family in town who loves Papa Murphy’s . I walk in to see 5 guys with shaggy long hair without hair nets making the pizzas. A 6th guy comes out from the back, luckily wearing a hat; oddly he has the shortest hair of the employees tonight. I hope we don’t find any hair in our pizza
I ALWAYS order Pizza from this store, today I had an "earned" reward due to me,but when I tried to add it to my online order it wouldn't take it. I showed the guy there my reward on my phone, only to be told we don't have any S'mores. I thought fair enough they ran out. When I politely asked if I could get a free garlic bread or something as an alternative, he just said we don't do that! So you advertise rewards, I had to order 3 pizzas to earn that reward, and you can't give me an alternative item?????? Very angry, i won't be going back to this store again.
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