I ordered a bigger plate. Two orange chicken, fried rice and chili shrimp. They put the chicken and shrimp together. When you have someone who is allergic to shrimp why would your management not care. If it was them they would be upset. I put it in correctly through the app it was delivered incorrectly. I called and spoke with Manager Miller. He stated and I quote if your order is wrong "I don't care". Amazing.
Never before tonight have I experienced such disappointment in Panda’s Management and staff. I will preference this by saying my visit was at 9:10pm just 20 minutes prior to closure but had a moderate line in the store. The steam table was practically empty only containing a few select items. When it was my turn to order I asked for items which were not available and was told I could only select from the few that were left on the almost empty table. It was very clear and evident that “King” was not looking to go out of his way or create extra work on their part by offering to make a serving to accommodate my request. There were still people coming into the store behind us that would more than warrant making some accommodations rather than showing no care for the guest. Panda should focus less on building up communities, the Panda Cares program, and Uniting our Communities and turn their attention to the basics…Take care of the customer.
Definitely came through for us today! We were going to go to another resturaunt but the line was out the parking lot, and Panda Express was right there as a handy second! The line wasn't too long (though keep in mind this isn't usually the case given it's popularity) , though there was a wait for the fried rice to be made, but after that we were at check out in no time. You can never go wrong with their Orange Chicken and Fried Rice! Update ( As of 2-24-22) - The Orange Chicken and Honey Walnut shrimp was banging, but the rice felt extremely more dry than usual! The checkout lady was very kind and sweet, so props to her! Also, the tables were very dirty and the chairs were all over the place. Fyi: there was a free entree for us on the back if we filled out their only survey with the given code on the back of said receipt. It'sonly takes 5 minutes to fill out and the most you have to do other that Satisfactory/Unsatistfactory bubble answers is a three-sentence minimum evaluation of the restaurant as a whole. When you're done, it'll give you a reference code to present the next visit to redeem your freebie (let's hope it works!)
I was on jury duty and didn't have much time to get something to eat. I went in and stood in line far too long just to get told that it was going to take 10 to 15 minutes for lomein. I waited but ended up having only 10 minutes to eat. I was very disappointed with the quality of the food. Ended up throwing most of the bigger plate I purchased away. The staff looked and acted as though they didn't know what to do or just didn't care.
The food was amazing and super fresh, there was a line but with how fast and efficient the crew was working I barely noticed the wait, I ordered some chicken egg rolls and had to wait a bit since they were out on the line but as soon as I got to the register to say something Angel the one who was working the register immediately remembered and grabbed them for me. Props to the crew working tonight 👏🏼👏🏼👏🏼
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