Hit or miss. We ordered Tacos Al Pastor and they served it not only with shredded instead of grilled pork but also with no pineapple and salsa. They told us upon serving the dish that they don’t have all the ingredients to prepare Al Pastor. Why would they not warn us when we were ordering it? We asked for replacement and ordered a steak burrito but instead got one with ground beef.
I don’t know if they have new, inexperienced staff or they just don’t care anymore but after all these years it’s time to look for a new Mexican restaurant. I don’t think we will be back.
Spencer Valentich
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March 09, 2023
These low reviews are so picky.
I went and sat in the bar. Generally imo, the best place to get the best service. Andrea served us and she was just so sweet! Attentive without being overbearing. Extremely kind, joking, laughing, and seemed to actually enjoy being there. I even overheard her tell her coworker not to worry about making a drink because she is the bartender, and it's her job to serve the customers, and she loves it. Will 110% be back. I hope she's there every time we go!
Kristie Littleton
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February 19, 2023
I went with my family yesterday and it took 2 hours for what we were hoping would be a quick lunch. Our server would walk away and be in the back for 20 minutes at a time. The weirdest thing was that she charged us for refills. I've been coming to OTB since I was a kid and I have never once been charged for a refill. When we asked about it, she said that they don't have free refills. Why wouldn't she have told us that before getting the refills...
I don't know of any sit down restaurants that don't offer free refills. Especially when they keep you there for two hours. Hopefully the server was misinformed and this isn't just a bad business decision, but I don't know that we'll go back to find out.
Joe Zapata
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May 13, 2021
Disappointed. I ordered beef empanadas and they were a little thin - well maybe very thin. I also ordered pork tacos those were good tasting but also a little thin...
I understand that times are tough and businesses need to get creative. But the consumers are still paying for a 28$ dinner for one person.
Roger Danis
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February 13, 2023
The food wasn't great. Especially for the price. But the service from our waitress Sandra was very good.
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Hit or miss. We ordered Tacos Al Pastor and they served it not only with shredded instead of grilled pork but also with no pineapple and salsa. They told us upon serving the dish that they don’t have all the ingredients to prepare Al Pastor. Why would they not warn us when we were ordering it? We asked for replacement and ordered a steak burrito but instead got one with ground beef. I don’t know if they have new, inexperienced staff or they just don’t care anymore but after all these years it’s time to look for a new Mexican restaurant. I don’t think we will be back.
These low reviews are so picky. I went and sat in the bar. Generally imo, the best place to get the best service. Andrea served us and she was just so sweet! Attentive without being overbearing. Extremely kind, joking, laughing, and seemed to actually enjoy being there. I even overheard her tell her coworker not to worry about making a drink because she is the bartender, and it's her job to serve the customers, and she loves it. Will 110% be back. I hope she's there every time we go!
I went with my family yesterday and it took 2 hours for what we were hoping would be a quick lunch. Our server would walk away and be in the back for 20 minutes at a time. The weirdest thing was that she charged us for refills. I've been coming to OTB since I was a kid and I have never once been charged for a refill. When we asked about it, she said that they don't have free refills. Why wouldn't she have told us that before getting the refills... I don't know of any sit down restaurants that don't offer free refills. Especially when they keep you there for two hours. Hopefully the server was misinformed and this isn't just a bad business decision, but I don't know that we'll go back to find out.
Disappointed. I ordered beef empanadas and they were a little thin - well maybe very thin. I also ordered pork tacos those were good tasting but also a little thin... I understand that times are tough and businesses need to get creative. But the consumers are still paying for a 28$ dinner for one person.
The food wasn't great. Especially for the price. But the service from our waitress Sandra was very good.