Very disappointed. The bill was over 60.00 way too much for 3 dishes of pasta and the two at the front not so nice. We even mentioned we were first time visitors and she still couldn’t answer questions with out acting like we were bothering her. The table chairs were dirty, no worries I will ask for a towel to clean them off. Again the lady at the front acted like I just shot her dog. Then never wiped the chairs. I had to take a bunch of napkins to clean it and dry the table she wiped in two spots. Our three dishes were not good because the pasta was not cooked correctly. The bow tie sauce was so thick with flour or whatever thinking material they used it was more like paste. I wasn’t going to say anything because of the above issue. Then they asked…well, don’t ask if you don’t want to know. They offered to refund the dish, I said ok and then was insulted when they brought back a coupon for a 10.00 cheese pizza to cover my 15.00 bow tie pasta with chicken. I gave the coupon to a little girl sitting near us.
I was hoping to order a pan of spaghetti from the catering menu for my family on Easter Sunday. I was unable to because they needed more time to plan and prepare food which I normally understand. Though I did ask the question what would've happened if I ordered 6 plates of spaghetti off the normal menu, and the manager said it would be fine. I responded with, couldn't you just put that in the catering pan since it's the same amount of work? Was told "no, we can't order off the catering menu. I didn't respond afterwards, just said thank you and went somewhere else more accommodating, which was surprisingly easier. I was disappointed in their ability to adapt; they must have been too busy and didn't want more business at that juncture.
The Gluten Free Pizza is a 5 Star, the Customer Experience a 5 Star, and the whole dine or dine out is totally a 5 star rating!! The Mici team especially from the top cares about their customers 100% first and foremost!!!
We ate here regularly for the last 18 months, however we won't be going back. Normally the staff has been very friendly until recently. The blonde with glasses that works the front counter and acts like she's doing you a favor by taking your order is quite possibly the most annoying human in Parker. I get people have bad days but after the last three visits and being exposed to her snotty attitude, we'll dine elsewhere. There are plenty of Italian Restaurants in the area with better food and not to mention, appreciate their customers. Let us know when she gets replaced by a kiosk and we'll come back!
One of the best local places to eat in parker! Exceptional staff and delicious food.
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