995 Park St, Castle Rock, CO 80104, USA

About McDonald’s

3.3 / 5

from reviews

Is this your business?

    Brandi Pratt
    September 29, 2022

    Bland coffee , overcooked hash browns, and I got a lovely smashed fly (bug) under my coffee lid to go with my coffee . Bugs just taste so good with my coffee thanks guys. NOT! I will be complaining to corporate! Edit: So I have updated my review to a 3 star since they actually made several attempts to contact me and make it right and I even got a letter from the owner stating his apologies and how they will make it better and provided a free meal coupon . Thank you so much for being proactive on this matter since this is also important to everyone’s health. Bugs (especially flies) can transmit H. Pylori when they come into contact with you or your food. The Owners letter also stated he personally discussed these concerns with his staff and restaurant manager and will make every effort to better these issues. Thank you for taking a step to make improvements for the health of all your customers. 🙌

    D Merry
    November 03, 2022

    Arrived at 0900 and left at 0926. I felt this location deserves a much higher rating. The staff was very friendly to me and my service dog. The space McDonalds occupies is also a lot cleaner than other locations. I think the bad reviews are from the up tight ppl who live in Castle Rock with nothing better to complain about. It’s McDonald’s not a miracle 💯

    Lynzi Crippen
    July 14, 2022

    Just came through this McDonald’s to be helped by the sweetest kid. We didn’t even get his name but let me just say, his parents raised him right! You turned our whole day around by just being friendly. He wasn’t even on the clock when he took our order. I hope you know how much of a difference you made on our day!

    M S
    October 05, 2022

    Horrible customer service. Argued with me about getting my order wrong. Kept saying, "not on the screen." I told them I would pay for the size difference, and he would not let me. Kept telling me to park in spot 4 but wouldn't address if I would get my order corrected. Very rude. And apparently that was the manager taking to me like this!? Reviews are right. Time to take it to the GM.

    Will Adams
    June 12, 2022

    I waited almost 30 minutes to get a single burger. There were numerous people who ordered after me that got their food before me. The guy who took my card looked high as balls. I told one of the employees that I had been waiting for 20 minutes, and she basically ignored me. Would have only given 1 star, but the burger was fresh and made how I ordered it at least. Seriously the worst customer service I've ever had at McDonald's


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