I worked at Mcdonalds when I was in high school, years ago. The food was excellent and from the manager to the front staff we gave excellent customer service always being super nice to the customers because we knew that their business is what paid our pay checks. Your Mcdonalds, your manager which is black is very rude and then your food is not good. Your buns are hard and the fries are brown. Meaning your grease is not being drained and refilled daily. Your drive through person tonight pushed my bag into my hands, not nice at all. I will not be returning to your Mcdonalds just to much unprofessionalism, just to much. I'm so sad about my order tonight and the treatment that I have received from your facility and staff. God Bless people who try and be nice to others. Amen
Tamara Winslow
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November 27, 2022
This afternoon we ordered a medium regular coke, a bottle of water and an order of medium fries. We purposely did not order a sugar free diet coke as we both tend to react negatively due to an allergic response to that particular type of coke. When we got to the first window we discovered that our order was incorrect and attempted to correct it, not mentioning the regular coke product because the diet coke had been requested and we naively hoped the order was straightened out and was corrected. Upon arriving to the second window to pick up our order we were handed a large coke discovering they’d messed up the order again. Even so we failed to even think to check if it was a regular coke not realizing they'd given us the diet version. As we drove down the road toward home and having started to drink the coke my husband commented it tasted like diet coke instead of regular. We couldn't find anything on the cup to reveal what type of coke we had until we investigated the top of the lid where the word diet was pushed in. I stopped drinking it immediately as in the past if I have drank diet coke, my eyes and skin would become enflamed and raised blotches would surface on my face. Obviously these mistakes could have been much more serious had I not stopped drinking when I did tho I may yet have to take something to ease the reaction if it affects my eyes. We will not go to your establishment again and strongly urge you to train your staff in matters such as this. Thankfully my allergy is not life threatening but if your employees don't pay attention to these sorts of details you could have a real problem on your hands. I would have preferred to not rate you with even one star because that is too good for our experience with you today. Please note my comments so this doesn't happen again.
Gaven DeWitt
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March 05, 2023
Holy moly is this place amazing. The all is even better, so many great deals and cheap offers while you also build points for even more rewards. The food is also pretty dang good and even better when it’s that cheap. I have over 50,000 points myself. The workers are usually nice except for this one girl who works at nights. Katie who is one of the managers is the sweetest person and always greats us the same no matter how busy and is always willing to give a free ice cream cone. Highly recommend the McDonald’s here in Castle Rock.
Summer Sunflower
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October 29, 2022
Ordered on the app and have a receipt on my phone. They try to tell me that I didn't order it when it's on my receipt. So sick of these corporations thinking that people are that stupid. They try to tell me: "Oh, we didn't charge you for it." Really? Because if it's on my receipt you most certainly did. That's how receipts work. Go get an education.
Oh, and my hot coffee lid wasn't on and now I have a puddle in my cup holder. Never going back.
Shawn Shenton
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January 01, 2023
Fair prices. Drive through is large enough for a single rear wheel 1 ton pickup. Line moves fast most times except when they run out of fries. Very busy.
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4999 Factory Shops Blvd, Castle Rock, CO 80104, USA
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I worked at Mcdonalds when I was in high school, years ago. The food was excellent and from the manager to the front staff we gave excellent customer service always being super nice to the customers because we knew that their business is what paid our pay checks. Your Mcdonalds, your manager which is black is very rude and then your food is not good. Your buns are hard and the fries are brown. Meaning your grease is not being drained and refilled daily. Your drive through person tonight pushed my bag into my hands, not nice at all. I will not be returning to your Mcdonalds just to much unprofessionalism, just to much. I'm so sad about my order tonight and the treatment that I have received from your facility and staff. God Bless people who try and be nice to others. Amen
This afternoon we ordered a medium regular coke, a bottle of water and an order of medium fries. We purposely did not order a sugar free diet coke as we both tend to react negatively due to an allergic response to that particular type of coke. When we got to the first window we discovered that our order was incorrect and attempted to correct it, not mentioning the regular coke product because the diet coke had been requested and we naively hoped the order was straightened out and was corrected. Upon arriving to the second window to pick up our order we were handed a large coke discovering they’d messed up the order again. Even so we failed to even think to check if it was a regular coke not realizing they'd given us the diet version. As we drove down the road toward home and having started to drink the coke my husband commented it tasted like diet coke instead of regular. We couldn't find anything on the cup to reveal what type of coke we had until we investigated the top of the lid where the word diet was pushed in. I stopped drinking it immediately as in the past if I have drank diet coke, my eyes and skin would become enflamed and raised blotches would surface on my face. Obviously these mistakes could have been much more serious had I not stopped drinking when I did tho I may yet have to take something to ease the reaction if it affects my eyes. We will not go to your establishment again and strongly urge you to train your staff in matters such as this. Thankfully my allergy is not life threatening but if your employees don't pay attention to these sorts of details you could have a real problem on your hands. I would have preferred to not rate you with even one star because that is too good for our experience with you today. Please note my comments so this doesn't happen again.
Holy moly is this place amazing. The all is even better, so many great deals and cheap offers while you also build points for even more rewards. The food is also pretty dang good and even better when it’s that cheap. I have over 50,000 points myself. The workers are usually nice except for this one girl who works at nights. Katie who is one of the managers is the sweetest person and always greats us the same no matter how busy and is always willing to give a free ice cream cone. Highly recommend the McDonald’s here in Castle Rock.
Ordered on the app and have a receipt on my phone. They try to tell me that I didn't order it when it's on my receipt. So sick of these corporations thinking that people are that stupid. They try to tell me: "Oh, we didn't charge you for it." Really? Because if it's on my receipt you most certainly did. That's how receipts work. Go get an education. Oh, and my hot coffee lid wasn't on and now I have a puddle in my cup holder. Never going back.
Fair prices. Drive through is large enough for a single rear wheel 1 ton pickup. Line moves fast most times except when they run out of fries. Very busy.