McDonald’s
4999 Factory Shops Blvd, Castle Rock, CO 80104, USA
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4999 Factory Shops Blvd, Castle Rock, CO 80104, USA
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6 cars in a row were asked to park and wait for their orders, including us at 3 on the afternoon. Waited 5 minutes for 3 sandwiches and fries. I was charged upwards of 50 cents for extra tartar sauce on my sandwich!? Instead of applying 2 meal orders and then adding $1 for the extra sandwich deal, the cashier broke the order up into individual sandwiches, drinks and fries pushing my total amount charged upwards of $30 instead of $18. Big Mac bun was hard.....definitely Not a pleasant experience this time around. .... Update .... Not as many cars are being asked to wait in the spots till their food is ready. However, how are you, how's your day, have a good day, thank you, etc. All of these words would be great to hear once in awhile. Our food order is correct most of the time, which is refreshing and sadly, not the norm at so many Castle Rock fast food locations. We haven't been inside in awhile, so I can't speak on cleanliness. However, they pretty much always have all their menu items and they don't change their hours whenever they so choose to.
20 minutes to get food.
Waited over 30 minutes for my 3 items and the food was old and gross and the customer service sucked...there is no customer service here. Don't recommend this place. Safe your time and your money elsewhere.
The renovation looks great! The staff are friendly most of the time but could use some work on customer service. I still appreciate this location and have been coming here for years
Staff were very sincere and helpful. I was ordering late night (after 11:30 PM) in the actual facility and not through the drive through. I was told approximate wait times and was served slightly before the anticipated time. Although the registers were closed, staff accommodated me and informed me of menu options I may not have had access to otherwise. Overall experience was a 10/10, especially because I could tell the food was warm and therefore prepared as soon as I ordered it!