4999 Factory Shops Blvd, Castle Rock, CO 80104, USA

About McDonald’s

3.4 / 5

from reviews

Is this your business?

    Tristen McConnell
    September 03, 2023

    I never leave negative reviews, but honestly I was just so shocked by the service. When I pulled up to the window, the only responses I got when I was ordering were “what do you want” and “what else”. When I pulled up to the window, he just gave me a dirty look and pointed down at the card reader, even though I couldn’t really reach it. I got another dirty look and a sarcastic smile when I pulled away. The food was fine, like it usually is.

    Jill Simental
    July 22, 2023

    This is worth negative reviews. Got a quick dinner and ordered the chicken sandwich. Once I got home I noticed my sandwich had a huge MOLDY spot on top and bottom of the bun. The employees putting assembling meals should notice mold. This is disgusting!

    Michelle Williams
    July 29, 2023

    I don't normally eat at Mcdonalds, The people I was traveling with do so we stopped. I have to tell you the staff here were really awesome. Quick on their feet and were attentive. It is just a McDonald's no different than anywhere else. Not particularly super clean, but clean enough.

    Eve Manzanares
    July 02, 2023

    It seemed like a nice restaurant. I went through the drive through, the wait was long. When I got to the window, they verified someone else's order, which I said was not right. I told them what I had ordered and they said they were out. I was almost late for work trying to get breakfast. In the end I went to work hungry. Because it is a chain restaurant, we as people take for granted, that the process will be smooth and we will get what we wanted. That was not the case on this day.

    Wanda Martin
    December 01, 2022

    I worked at Mcdonalds when I was in high school, years ago. The food was excellent and from the manager to the front staff we gave excellent customer service always being super nice to the customers because we knew that their business is what paid our pay checks. Your Mcdonalds, your manager which is black is very rude and then your food is not good. Your buns are hard and the fries are brown. Meaning your grease is not being drained and refilled daily. Your drive through person tonight pushed my bag into my hands, not nice at all. I will not be returning to your Mcdonalds just to much unprofessionalism, just to much. I'm so sad about my order tonight and the treatment that I have received from your facility and staff. God Bless people who try and be nice to others. Amen


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