Absolutely unacceptable! I ordered an Apple Cranberry Chicken salad on Tuesday, November 13, 2023 @ 6pm (drive thru). The chicken was undercooked and pink and smelled like it came from the trash (im not joking), the salad was wilted, old, and also smelled, the apples were brown and definitely not fresh. The only thing edible was the bread. I would have got food poisoning if I ate this. If you are determined to eat here - check your food before you consume it! Because this would have been bad. So gross! How does this happen? Place should be shut down in my opinion. Charging folks to give them food poisoning! I’ll be following up with the management for sure!
This place is an absolute disaster!!!! We ordered a pie, rolls and another breakfast bread loaf for Thanksgiving - over 2 weeks in advance - and when we arrived on the date and time we reserved all they had were the rolls. Clearly nothing was set aside or ready for orders being picked up, they said they were out of the kind of pie we ordered as was the breakfast loaf. They said we could come back on the Friday after Thanksgiving - kind of not the point of ordering ahead for the holiday - and get the pie and bread. They comped us 4 eclairs which, upon getting home, we discovered were HOLLOW!!!!! Furthermore, the rolls we did get were all dry, clearly old and fell apart as soon as you cut or tried to butter them. We returned to get our pie & bread on Friday but no bread - AGAIN! Additionally, this was all being communicated through the only counter person working. The "manager" was too much of a coward to face customers with issues and was hiding in the back. Unprofessional doesn't even come close. We were told there would be bread at 6pm if we wanted to come back - a third time! We called to check before we left that evening and were told they were out of that bread for the day. When we had the pie that evening it was disgusting. It was overly sweet and completely fell apart when we cut the first slice. You could eat the thing with a spoon. The alleged management of this location and for that matter the franchisee should all be removed and replaced by people that actually have a clue what product quality and customer service is and/or means. They clearly could not have cared less, offered a pre-order service that they had no idea how to carry out, provided some of the poorest quality products I have ever had and - in the case of the one manager - hid from their responsibilities. Not only will I never return here I will also warn everyone I know to avoid this place like the plague!
Stood in line for about 8 minutes with no one to take our order. Lady at the counter was making stuff and a guy was taking containers out of the box. We were on our lunch break we couldn’t wait unfortunately. I wish I would have ordered prior to going there. Maybe train the staff that when it’s lunch time they should be helping the customers in line and not worrying about the containers.
I took my girlfriend for her birthday we had a delicious breakfast. Their sausage croissant and ham with the eggs and cheese was delicious. Then we had the French toast the syrup was so delicious and the homemade whipped cream and fresh strawberries. They gave my girlfriend a free pastry for her b-day. This place is a hidden gem. They have delicious pastries. And the sandwiches and salads look delicious too. I like about this place is you can pick up pastries and you can wrap them yourself and they have a whole bunch of assorted bow ties and clear plastic wraps for your pastries if you want to give it to somebody for a gift. I highly recommend this place I give it a 10 ⭐
This place has a cool looking dining area but the service was terrible. The hot chocolate I ordered came only half full and without the premade pastry that I ordered. It seems weird they wouldn't come out together. I also waited for 6 minutes with no line at all and wasn't even acknowledged. A simple "we'll be right with you" would have gone a long way in my opinion. It was an overpriced and underwhelming experience. To hear the person who helped me say they were in management concerned me. I hope they don't train other staff with those lackluster methods
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