This location is a mess. The staff is sloppy and have zero customer service. They’re usually wearing their regular street clothes and snacking while they work.. UNSANITARY! And they are insanely slow. More than anything it’s just sad how little service they offer. They act like you’re bothering them by coming in. Not one employee has smiled during any of my visits. I keep coming hoping one day they’ll get it together but I’m starting to think that’s never going to happen…
I just ordered a Vito sub from Jimmy Johns. After waiting 90 minutes to be notified that my pickup order was ready, I called the restaurant and was told “oh yeah, it’s waiting right here.” As I was picking my order up, I saw a sign of the door that said “we are out of capicola and cheese” so of course when I get home I find that there is only salami and lettuce on my sandwich, nothing else. Seriously, what a joke. Don’t waste your time.
Oh my gosh, this location has NO idea what fast or freaky fast is! We waited to even be acknowledged, let alone have our order taken, which they got wrong, and the wait to get our food was crazy slow! The location was not busy and there was ample staff!
My wife and I had a lunch date here and it was fun. Friendly service and smiles were had all around.
Website says store closes at 10:00 p.m. actual store closes at 9:00 p.m. but refuse to get the website updated. Love their food. Don't think I'll visit again.
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