Be prepared to wait!!! This place is always busy because it’s near the outlet mall. Knowing this, I placed an online order at 1:35pm and was given an eta of 2:05pm (30min seemed very reasonable). Upon arrival, my sandwich still hadn’t been made. Even when the line died down, the employees were not working on the online order. I ended up not getting my order until 2:30pm, an hour after I placed it and after waiting at the store for 30min!!!! During my wait, I asked the woman working at the register about my order twice and she told me it was being worked on but never communicated my need with the people making the sandwiches. When I finally got my order, I was told that next time I should ask the staff about my order. The staff has no sense or urgency and needs to be more organized. Wont be returning as I cannot fathom how it takes an hour to make two cold sandwiches. Picture attached from my wait at the empty store.
Alan Muir
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December 21, 2022
Have eaten here several times. It has always been good. The last 2 times was bad, including today, so we crossed this place off our list. Bread was anything but fresh. Hard on ends. $20+ for a regular and a mini with no drinks. I expect, at least fresh bread! Back to In N Out or Chick Fillet!
Bill Greene
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March 03, 2023
The last 3 times we've been there, we've had the same, cute young blond female sandwich tech, and she's always super nice and NAILS IT! I will be sure to get her name next time, but we appreciate all you young workers there. (I haven't seen the one shift manager I complained about last year, so maybe that's part of the improvements there. Thanks, you guys!)
daniel chandler
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May 05, 2023
The food is the same as other Jersey Mike's restaurants, but for some reason this location consistently fails at having online orders ready near the time that the app says to arrive at the store. Today, they didn't even start making the food until I inquired about it. They found my order in a pile of others that was still sitting on the printer.
Humphrey Vives
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May 11, 2021
In comparison to other sub sandwich stores, this one is not at all that bad. The facility was well maintained and clean, the staff was super courteous, and the store is centrally located in Castle Rock across from the Outlets.
Our Address
4989 Factory Shops Blvd Unit A-230, Castle Rock, CO 80108, USA
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Be prepared to wait!!! This place is always busy because it’s near the outlet mall. Knowing this, I placed an online order at 1:35pm and was given an eta of 2:05pm (30min seemed very reasonable). Upon arrival, my sandwich still hadn’t been made. Even when the line died down, the employees were not working on the online order. I ended up not getting my order until 2:30pm, an hour after I placed it and after waiting at the store for 30min!!!! During my wait, I asked the woman working at the register about my order twice and she told me it was being worked on but never communicated my need with the people making the sandwiches. When I finally got my order, I was told that next time I should ask the staff about my order. The staff has no sense or urgency and needs to be more organized. Wont be returning as I cannot fathom how it takes an hour to make two cold sandwiches. Picture attached from my wait at the empty store.
Have eaten here several times. It has always been good. The last 2 times was bad, including today, so we crossed this place off our list. Bread was anything but fresh. Hard on ends. $20+ for a regular and a mini with no drinks. I expect, at least fresh bread! Back to In N Out or Chick Fillet!
The last 3 times we've been there, we've had the same, cute young blond female sandwich tech, and she's always super nice and NAILS IT! I will be sure to get her name next time, but we appreciate all you young workers there. (I haven't seen the one shift manager I complained about last year, so maybe that's part of the improvements there. Thanks, you guys!)
The food is the same as other Jersey Mike's restaurants, but for some reason this location consistently fails at having online orders ready near the time that the app says to arrive at the store. Today, they didn't even start making the food until I inquired about it. They found my order in a pile of others that was still sitting on the printer.
In comparison to other sub sandwich stores, this one is not at all that bad. The facility was well maintained and clean, the staff was super courteous, and the store is centrally located in Castle Rock across from the Outlets.