Be prepared to wait!!! This place is always busy because it’s near the outlet mall. Knowing this, I placed an online order at 1:35pm and was given an eta of 2:05pm (30min seemed very reasonable). Upon arrival, my sandwich still hadn’t been made. Even when the line died down, the employees were not working on the online order. I ended up not getting my order until 2:30pm, an hour after I placed it and after waiting at the store for 30min!!!! During my wait, I asked the woman working at the register about my order twice and she told me it was being worked on but never communicated my need with the people making the sandwiches. When I finally got my order, I was told that next time I should ask the staff about my order. The staff has no sense or urgency and needs to be more organized. Wont be returning as I cannot fathom how it takes an hour to make two cold sandwiches. Picture attached from my wait at the empty store.
Terrible experience, two $9.85 subs rang up to $29+ dollars. When I asked why they said "because you got meals" I did have chips so I figured okay I guess I will get a drink. I grabbed two cups and instantly got accused of taking cups without paying for them. I said you told me I paid for meals and she said "ya but no chips or drinks." So again why was it $29+ for two $9 sandwiches. The line of as stacking up with customers so I said fine just charge me for two drinks and she charged me another $5+. So with change it was $35+ for two regular $9 subs with chips and a drink and we got called out for taking drinks we didn't pay for. When I tried to ask for a manager she just walked away. So.... I won't be back and will tell as many people as I can to avoid this place until it gets new owners or managers. I have NEVER been accused of theft until this experience. No thanks Jersey Mike's. Also the subs didn't come mikes away as ordered, another frustrating issue.
Over priced as hell. This place gets my order wrong 85% of the time. They just did, and are refusing to replace it. They are so slow. Kids standing there and talking with like 5 sandwiches sitting there on their board. Other kids just standing around. No sense of urgency.
In comparison to other sub sandwich stores, this one is not at all that bad. The facility was well maintained and clean, the staff was super courteous, and the store is centrally located in Castle Rock across from the Outlets.
This was my first time here. The staff were very friendly and they helped me pick a sandwich. I got the Chicken Philly Cheese Steak and it was awesome!
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