Freddy’s has unfortunately gone downhill. The fries were thick garbage fries, unlike the normal shoestring fries Freddy’s is known for. The chicken sandwich was wafer thin and flavorless, and I had to use to go ketchup packets even though I was dining in. That’s gross and unnecessary….there should be a ketchup dispenser with cups. The floor was sticky, too. I’m not sure what happened, but I won’t be back. This place won’t make it if it keeps delivering these kinds of experiences.
This review is a bit late, but wanted to thank Joey and the team for such great customer service. The chocolate shake machine was out of service for repairs and unsolicited, Joey offered to make one for me from vanilla by adding chocolate syrup. It was great! He was so thoughtful and the entire staff was friendly and the establishment was clean and well run. Loved the fries too.
Food's good... if you get it. Quality of food was fine, but the number of dropped items regardless of how you order (drive thru, pick up, online orders...) was unacceptable. We were doing a job close to this location, so it was the only food spot available. We ordered it several times. The first time we had two missing burgers out of 5... pretty terrible statistic. Our manager even went to the location to request our missing orders & the restaurant refused. The next time we tried online ordering, believing that if the staff could see the order we might get our full order. Once again we had several missing sides, & desserts. We believe that the staff or employees lack the competence to fulfill an order, so we intend to take our business elsewhere.
The custard ice cream is good, but the so-called steak burger tastes like an overcooked flattened piece of salty meat. The hot dog wasn't called fully and had diarrhea for 12 hours after! The fries are tasty but too tiny and their "prepared" ketchup was watery. Last time for me!!!
This Freddy’s always gets our order wrong. Whether it’s getting the condiments wrong or leaving an entire item out there’s always something they find to mess up. Last time they completely forgot my daughters chicken tenders and they messed up my wife’s sandwich. That’s just the latest example. There staff is friendly and food is still good so I provided one extra star.
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