Yes, the food is decent here, however, I don't think there has been one time that our order was correct. They do have challenges with customer service. For example, a sandwich was made incorrectly with the toppings and the toasting of it. When it was brought to their attention, they said..." we can give you a cookie for free if you want to drive back. Otherwise, sorry. Once you leave the store with the sandwich there is nothing we can do." So, lesson is... check all your subs before you go!
I tried to place an app order twice but the app was glitching. I called in a large order. I was greeted by the most pleasant young man! I came in to the store to get the drinks and pick up the food, and the entire team there was simply amazing. Great hustle, great customer service, they got the order for my family of 7 ready in minutes, everything was correct, and they were polite. I hope the store manger reads this and gives these teens a raise and uses them as a training example: Tony, Ryan, Alicia, and Kara. Thanks for making my night (after a rough day)!
We've been there many times now, enough to say we enjoy it. It's consistent, and overall good. Occasionally the workers can seem a bit unhappy, but other times they're happy and friendly. I always get the Pizza Meatball, which they put pepperoni, mozzarella cheese and onions on a normal meatball sub. It's excellent!!! My biggest complaint is the shop always seems a bit dirty. Never enough to stop us from showing up, and we do see the workers wash their hands which is important, but the floor and soda machine for example is always a bit gross to touch or look at.
We like firehouse subs but I was very disappointed with our experience tonight. The staff was nice and one seemed to possibly be new. When our order was ready they were all missing the pickle. I ordered a medium Ham, it was assembled very sloppy, it had a tuna thumb print on the top and a shaving of roast beef on the bottom. I also had to take it back to the counter and ask them to cut it in half. My 5 yr old daughter's kid size sandwich didn't have mustard so I took it back and politely asked if they could please add yellow mustard. When I got it back it was as if the mustard bottle exploded on the sandwich. It was inedible with that amount of mustard. Honestly, I was shocked they handed it back to me like that. They made a new one. It seemed as if there was no care or concern with the initial delivery of our sandwiches/food, but the customer service was fine. Like I said they were very nice. I would have been even more upset had we ordered them to go. These sandwiches aren't cheap and I expected better service.
fast, friendly service and a super delicious sandwich 👌🏻 delighted!
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