My husband and I specifically chose this sandwich shop so I could get a hot sub as I am pregnant. After driving across town, we walked in and was told the steamer had already been shut off when the store didn’t close for another hour. Obviously a very lazy staff they had there tonight. Whoever the manager is needs to make sure the full menu is open until closing time. We won’t be revisiting this store due to laziness and lack of management.
Chelsea Sabo
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March 01, 2023
Sandwiches are tasty. Ordered online and they forgot to add several things to the bag: our pickles and a bag of chips. Tried to get our chips refunded when we got home and realized, but they have a stupid return policy where apparently only corporate can process it and they will mail a check (????). Alternative was a "free meal" associated with our phone number so we took that.
emily love
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August 04, 2022
I have never been to a firehouse and was excited to try something new. I ordered online and went to pick it up. I walked in and it was busy so I waited until someone could help. While waiting, the women behind the counter making sandwiches and running the show was yelling at the young men and women working for her. I was appalled at the way the staff was treated. I don’t think I will be coming back. Please teach your management better.
Shawn Brooks
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January 17, 2023
I've been putting off this review for a while. I hate giving bad reviews, but everything people have said about this firehouse in the last 5 months is true. Plus the sandwich has next to no meat, all bread. Which sucks, because I love firehouse. This place needs a make over in a bad way. It'll be a while before I come back and give this place a 5th try. Good luck!
Brendon Campbell
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March 06, 2023
Not a fan. I went in the store, was the only one there, and it took WAY too long to get my food. Absolutely no sense of urgency. And the food is extremely over priced for what you get. I really like the location on Hampden, but doubt I'll be going back to this one.
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My husband and I specifically chose this sandwich shop so I could get a hot sub as I am pregnant. After driving across town, we walked in and was told the steamer had already been shut off when the store didn’t close for another hour. Obviously a very lazy staff they had there tonight. Whoever the manager is needs to make sure the full menu is open until closing time. We won’t be revisiting this store due to laziness and lack of management.
Sandwiches are tasty. Ordered online and they forgot to add several things to the bag: our pickles and a bag of chips. Tried to get our chips refunded when we got home and realized, but they have a stupid return policy where apparently only corporate can process it and they will mail a check (????). Alternative was a "free meal" associated with our phone number so we took that.
I have never been to a firehouse and was excited to try something new. I ordered online and went to pick it up. I walked in and it was busy so I waited until someone could help. While waiting, the women behind the counter making sandwiches and running the show was yelling at the young men and women working for her. I was appalled at the way the staff was treated. I don’t think I will be coming back. Please teach your management better.
I've been putting off this review for a while. I hate giving bad reviews, but everything people have said about this firehouse in the last 5 months is true. Plus the sandwich has next to no meat, all bread. Which sucks, because I love firehouse. This place needs a make over in a bad way. It'll be a while before I come back and give this place a 5th try. Good luck!
Not a fan. I went in the store, was the only one there, and it took WAY too long to get my food. Absolutely no sense of urgency. And the food is extremely over priced for what you get. I really like the location on Hampden, but doubt I'll be going back to this one.