Hubby and I were looking for a spot to meet after work- on a Friday…you know trying to keep it spicy meet up after a long day.. first time at Earls and from the beginning it seemed that the hostess couldn’t decide where to sit us when it was so much open space, she even went as far to start putting our name on the waitlist but she sat us way in the back of the restaurant- if it were not for others in the back - I would have felt as if she were hiding us.. her greeting was very unpleasant and I think she knew it too….
Moving on we sat down and looked over the menu and we ordered the appetizer: the tacos 🌮 with slaw- not bad, then dinner: I ordered grill chicken and mashed potatoes and my husband ordered the cheeseburger. We had a new waitress who hadn’t been on the floor long but the kitchen had forgot the cheese on the burger and then they piled slaw on my plate with the grilled chicken. My husband suggested that they only need to add one tomato instead of two…. After our meal I wanted something sweet so we ordered the cheesecake. To my surprise it looked like the picture on the menu but it was dry- seemed to had sat a while.
What helped my experience was the restaurant itself was pretty but I think the experience and greeting at the front needs to be as welcoming as the decor.
Thanks to the manager who came and apologized for the food mix up but Maybe next time our experience will be better.
ALYSSA J
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September 08, 2023
This was a very nice restaurant. Hostess was kinda but the outfits that some of them and the servers were wearing seemed very unprofessional. We were there for a birthday and they do nothing special for a birthday unless you pay for a dessert. They also didn't have candles. Not a big deal, but something little to have around for a little extra celebration. The place seems to be very elegant and professional, but the server not so professional and had to go back around to repeat our order to us and still missed a few little things. She was young and could be new but with the price point, menu, and place, little more experience would be appreciated.
Tereza Brandenburg
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April 22, 2023
Well we were very excited about this place, unfortunately we never got any service so hard to give this restaurant anything better than 1 star… when we showed up today (Saturday), there was no host so we waited about 5min. Then somebody showed up and asked us what we want. We politely asked for a table for two. The lady seemed surprised but took us to a high top which was still pretty dirty - pieces of corn everywhere on the chairs, menu covered with guac.. the server apologized for the mess and just walked away (never came back to clean the table). Well we waited about 15min and got absolutely no service (not even a glass of water). The restaurant was half empty as you can see from my pictures. I absolutely understand places that are understaffed (which most likely means that staff is underpaid and does not want to stay) but it’s weird when your server has a 10min conversation with a table next to you (laughing all the time, maybe her friends?) and does not even acknowledge you at all (you can see the server on the picture), just totally ignored us (we smiled at her to get her attention and were patient) but after 15 min of nothing, we just left…
Maybe try to pay your staff better wages so they care about their customers?
Douglas
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July 19, 2023
Excellent restaurant to cool down in and have a lunch bite. I had a pulled chicken club sandwich at Earls. It had some special sauce. When you pick up one of the halves of that sandwich you can't put it down until it's finished. I needed extra napkins.
Gia had the classic burger and she seemed to be able to finish it neatly.
Janet Peters
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September 30, 2023
The prices are very very high. The only thing worse than the prices are the quality of the food. We spent roughly $160.00 for one small (not even good) crabcake, 2 small tacos, 1 hamburger (with soggy limp fries) and a couple drinks. I think we should have just gone to McDonald's. The food would have been better and we could have saved a fortune. The only thing that was great about this restaurant was the waitress. She definitely deserves to work in a better place. She was very friendly, knowledgeable of the menu and had a great attitude. This woman almost made the ridiculous prices and poor quality of food worth it. Unfortunately, we will not be going back to earl's again.
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Hubby and I were looking for a spot to meet after work- on a Friday…you know trying to keep it spicy meet up after a long day.. first time at Earls and from the beginning it seemed that the hostess couldn’t decide where to sit us when it was so much open space, she even went as far to start putting our name on the waitlist but she sat us way in the back of the restaurant- if it were not for others in the back - I would have felt as if she were hiding us.. her greeting was very unpleasant and I think she knew it too…. Moving on we sat down and looked over the menu and we ordered the appetizer: the tacos 🌮 with slaw- not bad, then dinner: I ordered grill chicken and mashed potatoes and my husband ordered the cheeseburger. We had a new waitress who hadn’t been on the floor long but the kitchen had forgot the cheese on the burger and then they piled slaw on my plate with the grilled chicken. My husband suggested that they only need to add one tomato instead of two…. After our meal I wanted something sweet so we ordered the cheesecake. To my surprise it looked like the picture on the menu but it was dry- seemed to had sat a while. What helped my experience was the restaurant itself was pretty but I think the experience and greeting at the front needs to be as welcoming as the decor. Thanks to the manager who came and apologized for the food mix up but Maybe next time our experience will be better.
This was a very nice restaurant. Hostess was kinda but the outfits that some of them and the servers were wearing seemed very unprofessional. We were there for a birthday and they do nothing special for a birthday unless you pay for a dessert. They also didn't have candles. Not a big deal, but something little to have around for a little extra celebration. The place seems to be very elegant and professional, but the server not so professional and had to go back around to repeat our order to us and still missed a few little things. She was young and could be new but with the price point, menu, and place, little more experience would be appreciated.
Well we were very excited about this place, unfortunately we never got any service so hard to give this restaurant anything better than 1 star… when we showed up today (Saturday), there was no host so we waited about 5min. Then somebody showed up and asked us what we want. We politely asked for a table for two. The lady seemed surprised but took us to a high top which was still pretty dirty - pieces of corn everywhere on the chairs, menu covered with guac.. the server apologized for the mess and just walked away (never came back to clean the table). Well we waited about 15min and got absolutely no service (not even a glass of water). The restaurant was half empty as you can see from my pictures. I absolutely understand places that are understaffed (which most likely means that staff is underpaid and does not want to stay) but it’s weird when your server has a 10min conversation with a table next to you (laughing all the time, maybe her friends?) and does not even acknowledge you at all (you can see the server on the picture), just totally ignored us (we smiled at her to get her attention and were patient) but after 15 min of nothing, we just left… Maybe try to pay your staff better wages so they care about their customers?
Excellent restaurant to cool down in and have a lunch bite. I had a pulled chicken club sandwich at Earls. It had some special sauce. When you pick up one of the halves of that sandwich you can't put it down until it's finished. I needed extra napkins. Gia had the classic burger and she seemed to be able to finish it neatly.
The prices are very very high. The only thing worse than the prices are the quality of the food. We spent roughly $160.00 for one small (not even good) crabcake, 2 small tacos, 1 hamburger (with soggy limp fries) and a couple drinks. I think we should have just gone to McDonald's. The food would have been better and we could have saved a fortune. The only thing that was great about this restaurant was the waitress. She definitely deserves to work in a better place. She was very friendly, knowledgeable of the menu and had a great attitude. This woman almost made the ridiculous prices and poor quality of food worth it. Unfortunately, we will not be going back to earl's again.