(Revised - improved) Went with a group of 8 on a Friday at 6:30pm while kids were occupied nearby. Service was ok, but our group ordered fewer than normal drinks as our server was less available to our table.
Ordered 5-6 food items, which took from 15-min to over an hour to come out (all ordered at the same time). Owner responded that having 5 separate checks caused issues as well as other customers being there ordered food also. We didn't request the separate checks, but our server offered and likely was easier than trying to figure out multiple cards later. They had no pizza in the turned off pizza display, which would have worked well for us. Instead, the last food item needed to be to go due to the time it took, ($9 artichoke dip in 3 separate very small containers, 2 room temperature, one cold - served in a plastic bag).
We really wanted to like this place since we're in the area so much, and because were big fans of Bar Rescue. The owner responded to my original, less favorable review, which did have me reassess some things, mostly based on "What is disappointing is at no point did you raise any concerns to our staff. In fact, tips were good so I do appreciate that for my bartender. And your group was very friendly with her as you were leaving. We pride ourselves on making something right to make sure you have a good experience; however, this is very hard to do if we don't know there's an issue real time."
This gives me reason to believe the aim is to improve and I agree knowing of problems is the only way to fix them. When your food time is an hour on a hot dip and the customer needs it to go....that's is indicator there was an issue. We don't complain or treat people badly as the common response is to have items comped. I'd have said something, but comped food wasn't the goal. I also suspect someone asking to have their food to go after an hour indicated it was not a good experience. We enjoyed our time with friends, threw away the artichoke dip that was paid for, left the fries that took just under an hour, tipped well and were respectful. Just wont be back! I hope others don't share the same experience so they may become repeat customers.
Michael Duran
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May 22, 2023
This place was awesome! My buddy had a wedding in Castle Rock and a small group of us came here after for a night cap. What we figured would be a quick stop and drink turned into a late night of karaoke and laughs.
This place takes their karaoke seriously! Don't come here if you want to mess around - every single person we saw get on stage absolutely crushed the song they were singing. My wife let me enter her name into the list and she killed it too. Overall it was a very inviting atmosphere and everyone we met was very nice. We will absolutely be back the next time we are in town. 👨🎤
Kevin Schmieder
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August 30, 2023
Had a great time here. Got to meet the owners and they take a lot of pride in their business. Very friendly and good food and drink. Nice to have an alternative to all the microbreweries overtaking the bar scene
Megan Strombel
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May 07, 2023
My husband and I rarely get the opportunity to go out for date night, but with grandparents in town we decided to take a chance and try out a new spot- and boy are we glad we did! The service was great and the cocktails/food were equally amazing! We will definitely be going back the next chance we get.
Robyn Guyan
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June 20, 2023
Good food, good variety of drinks, and some of the friendliest people I've come across! They have events throughout the week like karaoke, music bingo, and live music. Pool tables are free. Great little neighborhood spot.
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971 Park St, Castle Rock, CO 80109, USA
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(Revised - improved) Went with a group of 8 on a Friday at 6:30pm while kids were occupied nearby. Service was ok, but our group ordered fewer than normal drinks as our server was less available to our table. Ordered 5-6 food items, which took from 15-min to over an hour to come out (all ordered at the same time). Owner responded that having 5 separate checks caused issues as well as other customers being there ordered food also. We didn't request the separate checks, but our server offered and likely was easier than trying to figure out multiple cards later. They had no pizza in the turned off pizza display, which would have worked well for us. Instead, the last food item needed to be to go due to the time it took, ($9 artichoke dip in 3 separate very small containers, 2 room temperature, one cold - served in a plastic bag). We really wanted to like this place since we're in the area so much, and because were big fans of Bar Rescue. The owner responded to my original, less favorable review, which did have me reassess some things, mostly based on "What is disappointing is at no point did you raise any concerns to our staff. In fact, tips were good so I do appreciate that for my bartender. And your group was very friendly with her as you were leaving. We pride ourselves on making something right to make sure you have a good experience; however, this is very hard to do if we don't know there's an issue real time." This gives me reason to believe the aim is to improve and I agree knowing of problems is the only way to fix them. When your food time is an hour on a hot dip and the customer needs it to go....that's is indicator there was an issue. We don't complain or treat people badly as the common response is to have items comped. I'd have said something, but comped food wasn't the goal. I also suspect someone asking to have their food to go after an hour indicated it was not a good experience. We enjoyed our time with friends, threw away the artichoke dip that was paid for, left the fries that took just under an hour, tipped well and were respectful. Just wont be back! I hope others don't share the same experience so they may become repeat customers.
This place was awesome! My buddy had a wedding in Castle Rock and a small group of us came here after for a night cap. What we figured would be a quick stop and drink turned into a late night of karaoke and laughs. This place takes their karaoke seriously! Don't come here if you want to mess around - every single person we saw get on stage absolutely crushed the song they were singing. My wife let me enter her name into the list and she killed it too. Overall it was a very inviting atmosphere and everyone we met was very nice. We will absolutely be back the next time we are in town. 👨🎤
Had a great time here. Got to meet the owners and they take a lot of pride in their business. Very friendly and good food and drink. Nice to have an alternative to all the microbreweries overtaking the bar scene
My husband and I rarely get the opportunity to go out for date night, but with grandparents in town we decided to take a chance and try out a new spot- and boy are we glad we did! The service was great and the cocktails/food were equally amazing! We will definitely be going back the next chance we get.
Good food, good variety of drinks, and some of the friendliest people I've come across! They have events throughout the week like karaoke, music bingo, and live music. Pool tables are free. Great little neighborhood spot.