I grew up going to this chipotle and it used to be amazing. Used to have helpful friendly staff and they were always willing to accommodate if something wasn't right. Well, 3rd strike this last week. After the pandemic they have had horrible customer service, and the food has been terrible. 3 months ago I made a call ahead order which I'd done before many times. A young man answered, took my order, confirmed the location, said it would be ready in 20 minutes. I showed up 30 minutes later, no food... I would've been happy to wait and have them make it, but they denied that I had called at all and said they couldn't help me. I was upset, and the manager came out, didn't offer to remake my food or anything, and didn't even apologize. The kid who took my order who was working phones denied taking calls within that time frame. They stated again they couldn't help me and I left. Last week I ordered via grub hub. The picture shows what I recieved. My order didn't include even the basics, white rice, black beans, nor veggies, all which I checked while ordering. And to make it worse, this $20 bowl wasn't even half full. I will never return to this location nor will my friends and family in the parker area due to similar issues.
Benn Apachito
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August 02, 2022
2 times we’ve come here and had a bad experience. The food was not good and also the chips were extremely salty and stale. Other locations in the area aren’t like this. Also found a piece of plastic in the steak bowl. It’s sad to have to write this review :( chipotle’s gm needs to address
Rachel E
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December 17, 2022
I ordered chipotle online and went to pick it up. At first we noticed they didn’t give us our chips and queso so we went back in to get it. “We’re out of chips and queso” she told us we had to call a number to get a refund. We did and got refunded, but we just got home and I opened my food, my fiancé ordered the exact same thing except mine doesn’t have pico, maybe half a scoop of rice even though I ordered extra. My food weighs about half the amount as his when they should be comparable. Also no utensils which I requested
Gina Whyte
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January 20, 2023
I am a huge Chipotle fan but this location has been a disappointment every time. The service is extremely slow, unfriendly, and anytime we have gone past 5pm, they have been COMPLETELY OUT of one or more items (steak, pico, even rice) and offer no consolation for or acknowledgement of the inconvenience. This has happened on numerous occasions— completely unacceptable.
Tyler Bray
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July 24, 2022
Obviously the food still tasted good because it was Chipotle, but this location sucked. Waited almost 10 minutes for someone to start my order when I was the only person there. After that, my burrito ended up looking almost like a taco, like half wrapped up and spilling everywhere. Not sure what the problem is at this location but they should get it sorted out. Especially being located in Parker.
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I grew up going to this chipotle and it used to be amazing. Used to have helpful friendly staff and they were always willing to accommodate if something wasn't right. Well, 3rd strike this last week. After the pandemic they have had horrible customer service, and the food has been terrible. 3 months ago I made a call ahead order which I'd done before many times. A young man answered, took my order, confirmed the location, said it would be ready in 20 minutes. I showed up 30 minutes later, no food... I would've been happy to wait and have them make it, but they denied that I had called at all and said they couldn't help me. I was upset, and the manager came out, didn't offer to remake my food or anything, and didn't even apologize. The kid who took my order who was working phones denied taking calls within that time frame. They stated again they couldn't help me and I left. Last week I ordered via grub hub. The picture shows what I recieved. My order didn't include even the basics, white rice, black beans, nor veggies, all which I checked while ordering. And to make it worse, this $20 bowl wasn't even half full. I will never return to this location nor will my friends and family in the parker area due to similar issues.
2 times we’ve come here and had a bad experience. The food was not good and also the chips were extremely salty and stale. Other locations in the area aren’t like this. Also found a piece of plastic in the steak bowl. It’s sad to have to write this review :( chipotle’s gm needs to address
I ordered chipotle online and went to pick it up. At first we noticed they didn’t give us our chips and queso so we went back in to get it. “We’re out of chips and queso” she told us we had to call a number to get a refund. We did and got refunded, but we just got home and I opened my food, my fiancé ordered the exact same thing except mine doesn’t have pico, maybe half a scoop of rice even though I ordered extra. My food weighs about half the amount as his when they should be comparable. Also no utensils which I requested
I am a huge Chipotle fan but this location has been a disappointment every time. The service is extremely slow, unfriendly, and anytime we have gone past 5pm, they have been COMPLETELY OUT of one or more items (steak, pico, even rice) and offer no consolation for or acknowledgement of the inconvenience. This has happened on numerous occasions— completely unacceptable.
Obviously the food still tasted good because it was Chipotle, but this location sucked. Waited almost 10 minutes for someone to start my order when I was the only person there. After that, my burrito ended up looking almost like a taco, like half wrapped up and spilling everywhere. Not sure what the problem is at this location but they should get it sorted out. Especially being located in Parker.