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1600 California St Unit 7, Denver, CO 80202, USA
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Extremely disappointed, these are 2 separate orders on 2 different occasions. Both placed through doordash with a half filled bowl. First time went in requesting a bowl to be remade however this is a constant occurrence. Management continues to show no empathy towards their guests orders.
Horrible customer service experience at this location this morning. I sent an online order in at 1030 before opening and then waited outside the door. When the location opened at 1045 I inquired about the order and was told to wait until 1100. I politely asked the manger if the normal line could make my order since there were no customers and was rudely told to wait in line. The manger then announced to the whole store not to make my food. I tried to talk to him politely again and he yelled at me. The staff looked shocked! He was very confrontational from the start. Overall a miserable experience
Ordered a burrito bowl with all sides and no guacamole or rice and this is what I got. Lamest thing! No peppers, tomatoes onions cheese or sauces! Skip this location!
Too close to the 16th street Mall for me and for that reason I believe this store is not as good as any other. Way to busy and that hinders the customer service and the quality of food. Still good but I believe it is more like taco bell than All other Chipotle's I have visited. I've been eating them for many years and always give them 5 star's, even in their bad time's. Thanks for reading. I still recommend them as a place to eat but maybe not on the Mall.
I know this is most likely a corporate policy, but it still perpetuates a system that makes life harder on those that are unhoused. Requiring a purchase for the bathroom is already not great. But then the dude employee told me that not even a purchase of chips and queso and a drink would be enough to earn entrance to the bathroom. To put such a high cap on your bathroom in the middle of a busy city center shows how little the people who run this store care about people. And the employee behind the counter especially seemed to enjoy being rude to people as she turned them away from the bathroom, like a weird little power trip.