Chipotle Mexican Grill

9500 Heritage Hills Cir #700, Lone Tree, CO 80124, USA

About Chipotle Mexican Grill

4.1 / 5

from reviews

Is this your business?

    Patti Holmes
    -
    June 24, 2022

    Ordered a salad, chips and queso via the app. Food was delivered very quickly, but when preparing the salad, they obviously forgot to put the lettuce in the bowl, so they stuffed it in the side. The chips were stale. $21 and I threw the whole thing out. When I submitted feedback they offered me a reward entree. I told them I wanted a refund. Crickets! Terrible place.

    Orit G
    -
    May 20, 2022

    Their chips are always disgusting. 5/6 times I ordered from here the chips are terrible. Very hard, not seasoned well. Twice they have been so hard they were inedible. I am not sure what they are doing to make chips that bad. Also twice the whole burrito bowl just had an off taste. They also failed to seal the bag once for door dash (sticker was there but off to the side bag wide open). I am a huge fan of Chipotle and this one just sucks. Chipotle was a consolation prize for me when they shut down Aaron Bros formerly at that location. Bring back Aaron Bros!

    David Palazzo
    -
    April 20, 2022

    Online orders are always late at this location so much so that I don't order here anymore. The solution is simple for this location, currently the employees wait until they have 5 or so orders ready before they bring them out to the pickup location. Just bring them out more often, there are consistently people waiting 10 + minutes past the scheduled pickup time because of this.

    E T
    -
    March 16, 2022

    Not ONE of your young high school employees have been able to properly roll a burrito during my last 5 visits to your location. Normally this isn’t that big of a deal that warrants a negative review- but when your burrito is twice as wide as it is tall, not sealed (not even close) on ANY side (including the foil), and resembles a large soft taco in shape, something needs to be said. This visit it completely fell apart immediately upon picking it up and I had to request a bowl to put it in. Total mess and changes the flavor as well. To the manager: take the next Sunday morning you have, gather your team before opening, and hold a meeting teaching how to execute a basic job function of a Chipotle restaurant- rolling burritos. I work in the area and will drive out of my way to visit a different location from now on.

    Matt Rasband
    -
    June 29, 2022

    Check your Togo orders! They use stickers to close the bags but you need to open them to make sure everything is there. We are buying chipotle less and less because of their carelessness. 3 of 4 meals were missing at least one thing. If not more. They didn't make it right, only comped the cheapest order.

    Chipotle Mexican Grill

    Our Address

    9500 Heritage Hills Cir #700, Lone Tree, CO 80124, USA

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