After a long day of traveling, my kids and I stopped here to grab a bite to eat. I received a coupon for a free kid’s meal that expired soon, so that really influenced my decision to choose Chili’s on this visit. After walking in, we were promptly greeted and seated. Sam was our server, and she was fantastic! She was very welcoming, friendly, attentive, and checked in frequently to make sure we had everything we needed. Our food was delivered to the table quickly; everything was hot, fresh and delicious. If we ever find ourselves in Highlands Ranch again, we will definitely pop by. Highly recommended!
Usually our go-to place. Dirty dishes, food was OK. I could drink the mashed potatoes through a straw, they were very runny. Our waitress didn't do much, luckily the other staff took care of us. The other waitress even came over after I tried flagging our waitress down. We decided to order dessert to go.
We should've left as soon as we got there. This was Sunday at about 2:45 pm. Not busy, about 5 other tables seated. Stood at the front for at least 5 minutes before the bartender noticed us. The host and a server walked right past us, no acknowledgment at all, even though they both looked right at us. I don't blame them, I blame obvious poor management. After being seated, we noticed that the manager had been sitting at a bar table the entire time. Our appetizer was delivered fast, chips and salsa. We got a whole plate of crumbled up chips. When the main meal was delivered we immediately noticed the mandarin oranges in a kids meal were frozen and inedible. We got fries as a replacement. My salad was also inedible. It had so much dressing and the avocado was brown. I'd much rather they tell me they're out of avocados, then be served trash (the picture is exactly how it looked as soon as it hit the table). Manager finally noticed the staff needed some help and got up and bussed a few tables. Walked past our table 5 times, never asked how we were doing or anything. I finally had enough and let the bartender know that this was a terrible experience and another manager was apologetic, he probably just got there. The bartender was nice and attentive and said he had been having problems with the kitchen all day. Again, a sign of poor management. Maybe if the manager who had been sitting at the bar cared about the quality of food and service, he would have corrected the problem and kept an eye on what was coming out of his kitchen. My real concern was that if the staff doesn't care about the appearance and temperature of food, are people getting sick? Are cooks cleaning, washing their hands, following any kind of standard?? My guess is not. We've had many great experiences at other Chili's locations, but I can assure you that we will never return to this one.
I would have given 0 stars if it let me I stopped by this place for lunch after ordering on line for pick up. I said no tomatoes due to the fact I have an allergy. I got back to work and went to eat and there was tomatoes. Couldn’t eat my sandwich. I called the on duty manager and he apologized. Because I paid cash, he couldn’t refund my money but offered to give me a gift card in lieu of cash. Guess what? Never got that either. Chili’s quality and their customer service is so bad now. They used to be one of the best, but now they’re not even worth going.
Jacob was our server/bartender and Evie was the hostess when we came to eat an early dinner. Let me just say WOW!!! Exceptional service, super polite staff, great manners, very attentive, very very quick service. Food was delicious and be on our expectation. Everything was exactly what we asked for and they made our two year old son enjoy his experience as well. I would recommend this place to everybody looking for a genre of food and amazing service from Amazing People! Thank you for keeping your standards high and giving us an amazing experience.
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