After a long day of traveling, my kids and I stopped here to grab a bite to eat. I received a coupon for a free kid’s meal that expired soon, so that really influenced my decision to choose Chili’s on this visit. After walking in, we were promptly greeted and seated. Sam was our server, and she was fantastic! She was very welcoming, friendly, attentive, and checked in frequently to make sure we had everything we needed. Our food was delivered to the table quickly; everything was hot, fresh and delicious. If we ever find ourselves in Highlands Ranch again, we will definitely pop by. Highly recommended!
We should've left as soon as we got there. This was Sunday at about 2:45 pm. Not busy, about 5 other tables seated. Stood at the front for at least 5 minutes before the bartender noticed us. The host and a server walked right past us, no acknowledgment at all, even though they both looked right at us. I don't blame them, I blame obvious poor management. After being seated, we noticed that the manager had been sitting at a bar table the entire time. Our appetizer was delivered fast, chips and salsa. We got a whole plate of crumbled up chips. When the main meal was delivered we immediately noticed the mandarin oranges in a kids meal were frozen and inedible. We got fries as a replacement. My salad was also inedible. It had so much dressing and the avocado was brown. I'd much rather they tell me they're out of avocados, then be served trash (the picture is exactly how it looked as soon as it hit the table). Manager finally noticed the staff needed some help and got up and bussed a few tables. Walked past our table 5 times, never asked how we were doing or anything. I finally had enough and let the bartender know that this was a terrible experience and another manager was apologetic, he probably just got there. The bartender was nice and attentive and said he had been having problems with the kitchen all day. Again, a sign of poor management. Maybe if the manager who had been sitting at the bar cared about the quality of food and service, he would have corrected the problem and kept an eye on what was coming out of his kitchen. My real concern was that if the staff doesn't care about the appearance and temperature of food, are people getting sick? Are cooks cleaning, washing their hands, following any kind of standard?? My guess is not. We've had many great experiences at other Chili's locations, but I can assure you that we will never return to this one.
This was a decent place for a steak. We were having a vehicle worked on near by and decided to try this Chili's out. I usually don't care for Chili's but thought we'd try it since it was close by. I ordered the steak (medium rare), mashed potatoes, and broccoli. The steak was pretty good. The mashed potatoes and broccoli weren't bad either. Service was good as well. I would definitely go back.
Food was pretty good but the service was awful. He was not properly trained. We ate then stayed an extra hour having drinks and when we left our dirty dishes were still on the table.
I can't in good conscience recommend this location to anyone. The visit started off as you would expect and was going well until the appetizer came out and the manager delivered it to the wrong table, the rest of the (visit) meal didn't get any better. When the entrees came out 2 of the 3 items ordered were incorrect and had to be sent back to the kitchen to be corrected. What I find odd is the manager never came by to say anything or to ask how our visit was, it's as if he knew how bad it was and just wanted to avoid the awkwardness that would follow. They seemed to be short staffed and poorly led, the manager was hardly in the dinning room supporting their staff. Our server was pleasant and just running thin, I would say she did a great job all things considering.
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