After a long day of traveling, my kids and I stopped here to grab a bite to eat. I received a coupon for a free kid’s meal that expired soon, so that really influenced my decision to choose Chili’s on this visit.
After walking in, we were promptly greeted and seated. Sam was our server, and she was fantastic! She was very welcoming, friendly, attentive, and checked in frequently to make sure we had everything we needed. Our food was delivered to the table quickly; everything was hot, fresh and delicious.
If we ever find ourselves in Highlands Ranch again, we will definitely pop by.
Highly recommended!
Sarah Hayden
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October 17, 2022
We should've left as soon as we got there. This was Sunday at about 2:45 pm. Not busy, about 5 other tables seated. Stood at the front for at least 5 minutes before the bartender noticed us. The host and a server walked right past us, no acknowledgment at all, even though they both looked right at us. I don't blame them, I blame obvious poor management. After being seated, we noticed that the manager had been sitting at a bar table the entire time. Our appetizer was delivered fast, chips and salsa. We got a whole plate of crumbled up chips. When the main meal was delivered we immediately noticed the mandarin oranges in a kids meal were frozen and inedible. We got fries as a replacement. My salad was also inedible. It had so much dressing and the avocado was brown. I'd much rather they tell me they're out of avocados, then be served trash (the picture is exactly how it looked as soon as it hit the table). Manager finally noticed the staff needed some help and got up and bussed a few tables. Walked past our table 5 times, never asked how we were doing or anything. I finally had enough and let the bartender know that this was a terrible experience and another manager was apologetic, he probably just got there. The bartender was nice and attentive and said he had been having problems with the kitchen all day. Again, a sign of poor management. Maybe if the manager who had been sitting at the bar cared about the quality of food and service, he would have corrected the problem and kept an eye on what was coming out of his kitchen. My real concern was that if the staff doesn't care about the appearance and temperature of food, are people getting sick? Are cooks cleaning, washing their hands, following any kind of standard?? My guess is not. We've had many great experiences at other Chili's locations, but I can assure you that we will never return to this one.
David Settle
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November 22, 2021
This was a decent place for a steak. We were having a vehicle worked on near by and decided to try this Chili's out. I usually don't care for Chili's but thought we'd try it since it was close by. I ordered the steak (medium rare), mashed potatoes, and broccoli. The steak was pretty good. The mashed potatoes and broccoli weren't bad either. Service was good as well. I would definitely go back.
Lisa Kochevar
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February 07, 2023
Terrible experience at Chili's. Food was pretty terrible. Street corn was burnt, chips were beaming with grease and sent them back. Spanish rice was inedible including beans that were dry. Was very disappointed. Waitress tried to correct mistakes but it didn't get any better.
Rod B
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February 04, 2023
Good service and food. We picked a time when it wouldn’t be busy. I saw that the rafters had a unbelievable amount of dust on them and told the manager that they were in need of cleaning.
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2070 E County Line Rd, Highlands Ranch, CO 80126, USA
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After a long day of traveling, my kids and I stopped here to grab a bite to eat. I received a coupon for a free kid’s meal that expired soon, so that really influenced my decision to choose Chili’s on this visit. After walking in, we were promptly greeted and seated. Sam was our server, and she was fantastic! She was very welcoming, friendly, attentive, and checked in frequently to make sure we had everything we needed. Our food was delivered to the table quickly; everything was hot, fresh and delicious. If we ever find ourselves in Highlands Ranch again, we will definitely pop by. Highly recommended!
We should've left as soon as we got there. This was Sunday at about 2:45 pm. Not busy, about 5 other tables seated. Stood at the front for at least 5 minutes before the bartender noticed us. The host and a server walked right past us, no acknowledgment at all, even though they both looked right at us. I don't blame them, I blame obvious poor management. After being seated, we noticed that the manager had been sitting at a bar table the entire time. Our appetizer was delivered fast, chips and salsa. We got a whole plate of crumbled up chips. When the main meal was delivered we immediately noticed the mandarin oranges in a kids meal were frozen and inedible. We got fries as a replacement. My salad was also inedible. It had so much dressing and the avocado was brown. I'd much rather they tell me they're out of avocados, then be served trash (the picture is exactly how it looked as soon as it hit the table). Manager finally noticed the staff needed some help and got up and bussed a few tables. Walked past our table 5 times, never asked how we were doing or anything. I finally had enough and let the bartender know that this was a terrible experience and another manager was apologetic, he probably just got there. The bartender was nice and attentive and said he had been having problems with the kitchen all day. Again, a sign of poor management. Maybe if the manager who had been sitting at the bar cared about the quality of food and service, he would have corrected the problem and kept an eye on what was coming out of his kitchen. My real concern was that if the staff doesn't care about the appearance and temperature of food, are people getting sick? Are cooks cleaning, washing their hands, following any kind of standard?? My guess is not. We've had many great experiences at other Chili's locations, but I can assure you that we will never return to this one.
This was a decent place for a steak. We were having a vehicle worked on near by and decided to try this Chili's out. I usually don't care for Chili's but thought we'd try it since it was close by. I ordered the steak (medium rare), mashed potatoes, and broccoli. The steak was pretty good. The mashed potatoes and broccoli weren't bad either. Service was good as well. I would definitely go back.
Terrible experience at Chili's. Food was pretty terrible. Street corn was burnt, chips were beaming with grease and sent them back. Spanish rice was inedible including beans that were dry. Was very disappointed. Waitress tried to correct mistakes but it didn't get any better.
Good service and food. We picked a time when it wouldn’t be busy. I saw that the rafters had a unbelievable amount of dust on them and told the manager that they were in need of cleaning.