We have never had such a great experience here as we did with Wendy! She is on another level when it comes to hospitality and customer service. She made us feel welcome from the minute we walked inside. Arby's is lucky to have such a wonderful employee on their team! Thank you very much Wendy for doing such a great job!
Anonymous
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May 13, 2023
This is the worst location I've ever had Arby's from. My kid and I went last night and the guys there were rude, when I asked for Arby's sauce the drive thru person lied and said he put sauces in the bag when there weren't any. Also, I truly believe they did something to our food. My kid got a completely different order than I did even down to the fries. But we both have food poisoning symptoms today. DO NOT EAT HERE on a Friday night when that whole group of guys are working. I wasn't rude or anything, I simply ordered, used please and thank yous and now we're both bound to the toilet today.
Add-on: I just went through all of these reviews and I gotta say, kind of sad that now I feel I should be checking FAST FOOD reviews before I eat anywhere. This location should be shut down!
Dan Jennings
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April 08, 2023
I don’t expect much from a fast food place but they consistently let down. Bad service with substandard quality compared to other locations. Worth going elsewhere to grab a quick bite.
Humphrey Vives
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December 12, 2020
Today I decided to go through the drive-thru and experienced a very professional and courteous employee. There was quite a few cars in line and the drive-thru was pleasantly quick. I haven’t eaten Arby’s in such a long time, however, I was very impressed with my selection. The sandwiches are very tasty, the roast beef is excellent, the customer service was fantastic, and this restaurant provides military discounts.
I am The420maN
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May 04, 2018
This is hands down the cleanest and friendliest Arby's i have ever been to. Everything was so clean. the sauce area had zero droppings or napkins out of place. the floors were spotless. the corners were dust free. the Manager had en employee opening the door due to slow time. it was nice being greeted at the door. The French Dip was spot on and the best tasting Au jus was very beef flavor and not watered down. We joked about this being the day 1 and we were first customers. i cant wait to come back to this Arby's.
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742 Genoa Way, Castle Rock, CO 80109, USA
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We have never had such a great experience here as we did with Wendy! She is on another level when it comes to hospitality and customer service. She made us feel welcome from the minute we walked inside. Arby's is lucky to have such a wonderful employee on their team! Thank you very much Wendy for doing such a great job!
This is the worst location I've ever had Arby's from. My kid and I went last night and the guys there were rude, when I asked for Arby's sauce the drive thru person lied and said he put sauces in the bag when there weren't any. Also, I truly believe they did something to our food. My kid got a completely different order than I did even down to the fries. But we both have food poisoning symptoms today. DO NOT EAT HERE on a Friday night when that whole group of guys are working. I wasn't rude or anything, I simply ordered, used please and thank yous and now we're both bound to the toilet today. Add-on: I just went through all of these reviews and I gotta say, kind of sad that now I feel I should be checking FAST FOOD reviews before I eat anywhere. This location should be shut down!
I don’t expect much from a fast food place but they consistently let down. Bad service with substandard quality compared to other locations. Worth going elsewhere to grab a quick bite.
Today I decided to go through the drive-thru and experienced a very professional and courteous employee. There was quite a few cars in line and the drive-thru was pleasantly quick. I haven’t eaten Arby’s in such a long time, however, I was very impressed with my selection. The sandwiches are very tasty, the roast beef is excellent, the customer service was fantastic, and this restaurant provides military discounts.
This is hands down the cleanest and friendliest Arby's i have ever been to. Everything was so clean. the sauce area had zero droppings or napkins out of place. the floors were spotless. the corners were dust free. the Manager had en employee opening the door due to slow time. it was nice being greeted at the door. The French Dip was spot on and the best tasting Au jus was very beef flavor and not watered down. We joked about this being the day 1 and we were first customers. i cant wait to come back to this Arby's.